Origon applications bring agents, business knowledge and human judgment into the same place. AI carries out the work; people can follow its progress and step in with the history intact.
Resolve serves support teams. Connect serves contact centers. Our engineers build custom applications and integrate the software your business already uses.
Resolve
Resolve handles customer support and IT helpdesk requests using company knowledge and connected tools.
Agents gather missing information, carry out permitted actions and bring exceptions to the right person.
Connect
In Connect, people and AI agents share the conversation. Either can hand it over with the context preserved.
Origon’s speech and voice infrastructure supports interruptions and connects to SIP-compatible phone systems.
Custom applications
Our engineers bring the data, actions and decisions a process needs into a custom interface.
Behind it, agents can respond to events, follow schedules and coordinate work across teams.
ServiceNow, Zendesk and Salesforce can remain part of your team’s day. Agents retrieve information and take permitted actions through connections built by Origon.
A person can take over an active session with its conversation and actions available. AI can resume later with the intervening context preserved.
An entire issue can also stay with people, including new interactions, until AI is restored.
Conversation, actions and status sit together in the session record. A colleague joining the work can see what happened and what still needs attention.
Technical teams can trace the tools, knowledge and exceptions behind the interaction.